Patient’s Information

By Ava

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Admission Information

  1. Fill out clinical case record form from the Admitting Section.
  2. Get ready to be interviewed by the Admitting Staff.
  3. Proceed to Philhealth Section and Cashier Section for the approval of clearance slip.
  4. For Health Insurance approval you may visit our HMO Department.
  5. Once approved, return to admitting section for the signing of Consent Form for Admission.
  6. Get the patient kit and proceed to emergency room.

For more information and concerns, please contact Admitting Section.

Contact Numbers:

881-8139 | Loc. 134

Location:

Ground Floor, West Wing Building

 

Discharge Process

 

STEPS:

  1. Discharge Order
  2. Return of Excess Medicines & Supplies
  3. Briefing of Discharge Protocols
  4. Billing of Chart
  5. Proceed to Billing Section
  6. Payment
  7. Submission of Discharge Slip

 

PROCEDURES:

  1. Your doctor orders for discharge.
  2. Your nurse will get all excess medicines/supplies from the bedside and will
    return them to the pharmacy/CSR to be deducted from your final bill.
  3. The CUMC CRN/Charge Nurse will brief you of the discharge protocols
  4. Patient’s chart will be sent by the nurse to the billing section for final billing.
  5. For Health Insurance approval you may visit our HMO Department.
  6. After processing of billing, billing staff will call nurse station once your final statement of account is available. The nurse will then inform you to proceed to the ground floor and receive statement of account at the billing section.
    A. Bring Philhealth green stub and give to Billing Officer.
    B. For Senior Citizen/PWD, bring Senior Citizen/pwd id to the billing section for discount
  7. Proceed to Cashier to pay Outstanding Bill.
  8. Two (2) Discharge Slips will be given after payment:
  • Give 1 discharge slip to nurse on duty and claim envelope with home medications & other instructions
  • Give 1 discharge slip to security when you exit hospital premises


For more information and concerns, please contact Quality Assurance Office.

 

Contact Numbers:

881-8139 | Loc. 541

Location:

5th Floor, West Wing Building

 

How to use the Nurse Call

 

For more information and concerns, please contact Nurse Station.

Contact Numbers:

881-8139

Station 2: Local  200

Station 3: Local  300

Station 4: Local  400/ 443

Station 5: Local  500

 

Patient’s Rights

We encourage you to speak openly with your health care provider, take part in your treatment choices, and protect your own safety by being well informed and involved in your care. As patient at Capitol University Medical Center, you have the following rights:

  1. You have the right to receive considerate, respectful, and compassionate healthcare in a safe setting regardless of your age, sex, gender, religion, ethnicity, political affiliation, disability or capacity to pay from all forms of abuse, neglect or ill treatment.
  2. You have the right to be assigned to a competent doctor/resident physician and be told of the names of all health care team members who are qualified to provide diagnosis, treatment and medical advice. Likewise, you have the right to know your hospital and physician fees, and receive information about the possibility of financial assistance.
  3. You have the right to notify a family member or person of your choice and your chosen doctor of your admission to the hospital.
  4. You have the right to have someone remain with you during hospital during your stay unless it compromises your or other’s rights, safety or health.
  5. You have the right to exercise your spiritual and cultural beliefs within the capacity and rules of the hospital/medical center.
  6. You have the right to be informed and give consent before any non-emergency procedure or research/experiment or to refuse such.
  7. You have the right to privacy and confidentiality of your medical records according to laws, as well as in care discussions, examinations, and treatment and the right to see or to get a copy of your medical records except those records restricted by law.
  8. You may request for an escort during physical examinations.
  9. You have the right to be represented by someone (assignee) to decide on your behalf when the circumstances warrant.
  10. You have the right to ask about and be informed of the complaint process and express grievances without fear or recrimination or reprisal. You are encouraged to speak directly to the health care provider involved in your care.

For more information and concerns, please contact Quality  Assurance Office.

 

Contact Numbers:

881-8139 | Loc. 541

Location:

5th Floor, West Wing Building

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